'Username Invalid' whilst trying to login on the Payment Portal?

[Proddy 2242]

Hi.

 

Basically the issue I’m having is that I’m trying to enter my username into the payment portal and it comes up with ‘the username is invalid’ everytime despite the username being 100% correct. Unsure why this is happening and I’d like a bit of guidance. Thank you.

 

[Telanir 6432]

Hey Proddy, it may be case-sensitive? Could you try it with capitalizations? Thanks, I’m not sure why it wouldn’t work.