audyush 746 Popular Post Share Posted August 2, 2021 COMMUNITY TEAM SUMMER LOG Turbo Update Edition INTRODUCTION Well, it’s been some time since our last update, so I’m here to catch us all up! Within the last few months, the Community Team has gone through many, many, changes - and hopefully for the better in most ways! Some changes have been internal, and some changes have been made externally while focusing our work towards improving the New Player and Wandering Soul experience! __________ STATE OF THE UNION It’s been a long time coming. We’ve hit the ground running ever since the start of summer, and I’m proud to share with you some of the work we’ve been up to. The main task we took was to evaluate the New Player Experience™ holistically, from the moment a new player is interested in LotC all the way until they are integrated into a player group and can confidently say they are a member of LotC. You’ll notice that some gaps along this journey have been filled, whether when a player first joins (Tutorial Island) or when they embark out from Cloud Temple for the very first time (Genesis). Our current projects aim at improving the very first “touch points” of where a player might go when they’re interested in LotC. These fall under our ongoing projects of Soul Island & the Wiki, which the lovely @Demon_Lilly and @HogoBojo will explain later, respectively. Internally, we’ve focused a lot on creating a more positive and sustainable atmosphere that moves away from the archaic system of initial excitement, overworking, and eventual burnout. This means lots of structural redesign and much needed organization. We’re not done yet, but the results so far have been really exciting. Thank you to the Community for supporting us along this journey. My most sincere appreciation goes out to my team - I’m just a guy who talks a lot. These folks make it happen. Now and always,@Treshure __________ RETENTION It’s been a while since we’ve given you your Player Retention fix, so it’s high time we get that delivered. I want to preface this by saying that this data is imprecise, so take it with a grain of salt. We have an internal tool to measure activity precisely - this is how we used to discern “Weak Activity” from regular “Activity”. The tool has been acting up, however, and was only really functional half the time. While we are confident that the broad implications of this report are true, the true percentages may be off by a few points. As always, you can check our data by clicking here. Spoiler When comparing our data from the last Retention Report, New Player Retention: 20% -> 23.3% (+3.3%)New Player Applications: 165 players -> 206 players (+25%)Quit First Day: 34.8% -> 10.1% (-24.7%)Quit First Week: 25.2% -> 50.50% (+25.3%)Quit Later On: 29.6% -> 29.7% (~) Our retention rate is the only thing I’m unsure about, due to using our precise tool for only half the time and eliminating the “Weak Activity” category. At best, we’ve got a slight increase. At worst, it’s nearly the same, if not a slight decrease in retention. Meanwhile, our new applications exploded in growth. We’ve been seeing abnormally high numbers where applications can hit more than twenty a day. This is good and bad. Pouring lots of water into our metaphorical tub means little if there’s still a giant hole ripped out at the bottom. The New Player Retention Plugin (Genesis) has been delayed for quite a while, but it will pick up traction in the near future. We expect retention to increase significantly once it’s completed. It also appears that our Unretained players (those who are not considered active) are tending to quit later in the week instead of on the first day by a dramatic margin. This is a healthy first step. This positive change may be attributed to the addition of Tutorial Island. Other changes to consider between this current retention report and the previous report would be the reworking of our Application Standards and /apply, which will be explained below. It’s also useful to mention that Monk Guidance as a program was discontinued in this time period, so it’s absence has relatively little effect on retention. __________ APRIL During April, before changes were made to application processes and such, we saw a total of 497 applications submitted and reviewed. Out of these, 182 new players were accepted! While we saw lots of applications this month, we noticed a large number of them were denied, with the accepted/denied ratio being about 30/70. Our goal is to have as many people accepted onto the server as we can, while still maintaining our server’s quality. - Accepted/Denied Ratios - Spoiler - Race Specific Data - Spoiler - Team Data - Spoiler __________ MAY In May, @Treshure was made into our new, official, Community Team Admin! With this rather large change, other new changes, of course, followed as well this month. The first of the revisions, due to the removal of NPCs as well as new ideas to improve the New Player Experience™, was the implementation of a new and improved Tutorial Island! New changes were also made to our application standards for Whitelist Applications, the most notable update being the requirement to include 'two lore references' and 'ten sentences at minimum’ for their biography - revised to only require one lore reference and six sentences instead! These two requirements are among the most common mistakes for new applicants. While application standards for players have relaxed some, staff policies have also changed to allow Community Team Members to “expedite” pending applications, allowing new players to be whitelisted onto LotC sooner. This means if one team member sets an application on pending, and another team member notices later that the required changes have been made on the application, said team member can go ahead and accept the application, allowing for a shorter wait and response time for whitelisting! Now, back to our regularly scheduled application data for this month! In May, we saw a total of 457 applications submitted and reviewed. Out of these, 207 new players were accepted! During this month, we were just the smallest bit short of a 50/50 accepted/denied ratio- perhaps as a result of the new application standards? - Accepted/Denied Ratios - Spoiler - Race Specific Data - Spoiler - Team Data - Spoiler __________ JUNE Through June, no changes were made to the application process, but instead the process for those who review them, the Community Team! In previous months, as many may have noticed, month-by-month we see some team members doing a tremendously larger amount of applications per month compared to other members of the team. In hopes to more evenly distribute the work for applications, we’ve established a new system. The Community Team divides into two groups- Team Alpha, week one; and Team Bravo week two. Let me explain: Team Alpha works on reviewing applications during week one of the rotation, while Team Bravo works on other commitments and projects they have on CT; and vice-versa once week two rolls around. This change is still in a trial stage to see the results for response times and team-morale, but it is with these changes that we as a team attempt to even the load, as well as to prevent burn-out for those who do crazy amounts of applications in a month, or even a week. Now, once again, back again to the application data for last month, June! During June, we saw a total of 366 applications submitted and reviewed. Out of these, 209 new players were accepted! Our accepted/denied ratio was just off of 50/50. This month, we saw more applications accepted than denied, which we haven’t had previously since December 2020. - Accepted/Denied Ratios - Spoiler - Race Specific Data - Spoiler - Team Data - Spoiler __________ JULY During July, we saw a total of 376 applications submitted and reviewed. Out of these, 211 new players were accepted! Our accepted/denied ratio was just off 50/50 once again! Once again we get to see more applications accepted than denied this month as well! Hopefully this trend continues in months to follow! - Accepted/Denied Ratios - Spoiler - Race Specific Data - Spoiler - Team Data - Spoiler __________ MONTHLY APPLICATION DATA Spoiler __________ APPLICATION KING/QUEEN The title of Application King for July goes to @officeladypls With 66 applications reviewed this month, @officeladypls is our reigning Application King of June, followed behind by @Carson! __________ CURRENT ROSTER Changes in the Roster Spoiler @Treshure - Promoted to CT Administrator@Telanir - Stepped Down as CT Administrator -@HogoBojo - Promoted to CT Manager@Demon_Lilly - Promoted to CT Manager -@sarahbarah - Promoted to CT Trainer -@firespirit44 - Added as interim CT Secretary@audyush - Promoted to CT Secretary - @snoopie12 - Was Removed@Ivoreyy - Was Removed@JokerLow - Was Removed - @VIROS - Joined & Stepped Down@Excitedly - Joined & Stepped Down@Luminaire - Stepped Down@__TigerKitty__ - Stepped Down@Cobbler - Stepped Down@Minth_11 - Stepped Down @LuLuuLuu - Stepped Down@Evonpire - Stepped Down@latte - Stepped Down -@AudTheOdd - Added to the Team@NomadGaia - Added to the Team@KingoArcher - Added to the Team@officeladypls- Added to the Team@Carson - Added to the Team@FionnTWG - Added to the Team@hotbox_monk - Added to the Team@RinIsSalty - Added to the Team@TheIchorDruid - Added to the Team@KaiserJacobII - Added to the Team@Polysemic - Added to the Team __________ COMMITMENT UPDATES Broom Crew - @audyush The goal with this project is to “clean up” (hence the name) any existing guides we feel need updating, as well as create new ones. Since our start in mid-March, we’ve updated things here and there, including a new-and-improved Frequently-Asked Questions post, as well as an Application Guide! This guide was written keeping in mind what questions we notice are asked the most, as well as what applicants are most often set on pending or denied for - walking them through every minuscule step of the application process. With the release of this guide, it is now what new players are directed to when they run the command /apply in-game, as opposed to an empty application to fill in with no direction of what to do! Wiki - @HogoBojo Howdy, everyone! During the previous three months, the Wiki Team has continued to work hard on maintaining, updating, and adding additional things to the Wiki. As always, we believe that the Wiki is a valuable source, and we wish that players can reference it often as a reliable source of information. Over these months, we’ve worked on a few projects to improve the wiki, with some complete and several in progress to come at a later date. One project that was completed was the update to the war pages. Now, all the main war pages require their edits to be reviewed by certain Wiki Team Members before the page is updated. This was added with the intention of decreasing back and forth squabbles, as well as allowing time for edits to be verified before the page is updated with the information. Additionally, we started the rework on the race pages as well as the main racial page. This isn’t out as of now but is something that has been worked on quite a bit in the past few months. Alongside this, we also have several other projects that will be mentioned and released at a later date. If you wish to contribute to the Wiki, have any questions, or any concerns about then please feel free to contact @HogoBojo#0001 on Discord. Additionally, you can request an account in #wiki-account-request in the LotC Discord. Soul Island - Headed by @Demon_Lilly Soul Island has been a slow start because we want to make sure the experience given to our souls is the best. Soul Island is similar to the New Player Tutorial Island, but we are putting in the measures of showing off our server and making souls want to apply! It's also a place they can learn more about our server while they wait. Soul Island will be composed of amazing builds, showcases of community art, and the explanations of Minecraft Roleplay and what it entails. Battle of the Arts/Crusade of the Creative - @sarahbarah & @Demon_Lilly We’ve just recently hosted Battle of the Arts for June 2021 and have chosen our winners for each category! Skinning Winner - @Titanium430 Spoiler Visual Arts Winner - @Miss_Confined Spoiler Musical Creation Winner - @CharmingCavalier Spoiler Video Editing Winner - @ImStuckInHell Spoiler Building Winner - @Knightie Spoiler Congratulations to everyone who won! __________ AUGUST’S DIRECTION - Goals Over the Last Three Months -The past few months, CT has been working on welcoming new members into our team to help keep whitelist applications flowing and giving our team some much-needed new structure! We now have a system with applications, where two groups rotate every week, helping us prevent the well-known CT Application burnout. - This Month’s Goals -Looking into the future, we want to continue making our team run smoothly while avoiding burnout among our team members! Still need help? Feel free to contact a staff member via the forums, Discord, or you can use the command /creq in-game and a staff member can help you out there! 33 Link to post Share on other sites More sharing options...
HogoBojo 3937 Share Posted August 2, 2021 It's definitely been a productive last few months. I'm glad that I've gotten to work with everyone on the Community Team and get to continue doing so. Keep it up and stay awesome gamers. 😀 3 Link to post Share on other sites More sharing options...
sarahbarah 4971 Share Posted August 2, 2021 PINK POWERRANGERS UNITE 6 Link to post Share on other sites More sharing options...
Treshure 5579 Share Posted August 2, 2021 6 Link to post Share on other sites More sharing options...
AudTheOdd 242 Share Posted August 2, 2021 Let's goooooooo 2 Link to post Share on other sites More sharing options...
Miss_Confined 271 Share Posted August 2, 2021 Wow! I'm very surprised. All of the work submitted for BOTA was wonderful and congratulations to the winners and everyone who participated. (P.S. I love you Sarah, thank you for answering all my questions for the submission process.) 3 Link to post Share on other sites More sharing options...
KaiserJacobII 1048 Share Posted August 2, 2021 WOOOOOO! LESSSGOO! 1 Link to post Share on other sites More sharing options...
audyush 746 Author Share Posted August 2, 2021 1 minute ago, Miss_Confined said: Wow! I'm very surprised. All of the work submitted for BOTA was wonderful and congratulations to the winners and everyone who participated. (P.S. I love you Sarah, thank you for answering all my questions for the submission process.) Your piece was so beautiful and well done!! 1 Link to post Share on other sites More sharing options...
makeitsoyoucandeleteaccounts 610 Share Posted August 2, 2021 mra beach episode 4 Link to post Share on other sites More sharing options...
BDanecker 857 Share Posted August 2, 2021 awesome stuff 1 Link to post Share on other sites More sharing options...
Fionn__TWG 2605 Share Posted August 2, 2021 4 Link to post Share on other sites More sharing options...
squakhawk 7208 Share Posted August 2, 2021 31 minutes ago, audyush said: New Player Retention: 20% -> 23.3% (+3.3%)New Player Applications: 165 players -> 206 players (+25%)Quit First Day: 34.8% -> 10.1% (-24.7%)Quit First Week: 25.2% -> 50.50% (+25.3%)Quit Later On: 29.6% -> 29.7% (~) this is absolutely fantastic i love to see metrics like this. I'm hoping to see things move on forward a lot. Keep it up dudes, hoping that the new content creation stuff goes well! I'll be working hard on my piece. 3 Link to post Share on other sites More sharing options...
Nouveau_Chateau 233 Share Posted August 2, 2021 why wasnt i invited to the mra beach episode 2 Link to post Share on other sites More sharing options...
Unwillingly 10838 Share Posted August 2, 2021 40 minutes ago, audyush said: New Player Retention: 20% -> 23.3% (+3.3%)New Player Applications: 165 players -> 206 players (+25%)Quit First Day: 34.8% -> 10.1% (-24.7%)Quit First Week: 25.2% -> 50.50% (+25.3%)Quit Later On: 29.6% -> 29.7% (~) "sErvEr iS dYinG" 4 Link to post Share on other sites More sharing options...
Statherian 3281 Share Posted August 2, 2021 3 hours ago, Unwillingly said: "sErvEr iS dYinG" If anything the moment people quit just moved. The total went up by a few %, but not that much. It's also unclear what caused the increase. I doubt it is relating to the new application standards, but I could be wrong. The player retention plugin is also still well...a mystery? There's no real explanation to the delay and I don't think a lot of dev work is being done to warrant such a setback (from the point of view of a regular player, don't shoot me). I'm glad this update finally went out, but it seems like a lot of PR for the status quo. Not much changed, at least in my eyes. I would like to be proven wrong however. Retention lies not just with applications and the way new players are guided, but there are issues far beyond anything the cteam can do. Maybe get those usable CT farms @Heero told me a few months ago CT could get. That should also be a nice start. Anyways, kudos to the Cteam, glad to see an update out from the pink tags. 5 Link to post Share on other sites More sharing options...
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