Over the past few months complaints about staff underperformance or incompetence have been growing and if we are to continue operating as a server these are claims we must take seriously. For several years LotC staff has been running in largely the same fashion, and will likely continue to in the general fashion you imagine. Year after year we have improved on our protocols, on our methods, and community expectation of the staff has grown similarly. We hold each other to far greater standards th