Handling Inventory Restores

[TimberBuff 2381]

Handling Inventory Recovery Requests

Hello from the Triage Team! We’re the small team handling bug reports, and, topically, inventory recoveries. The purpose of this post is to streamline the process of these requests, due to the large number we’ve been getting, due to a few different ways your inventory can be duplicated or bugged in some way. 

 

To make these requests go smoother, and to get the items you’re missing back quicker, we’re implementing a preferred format to the treqs you’ll make. 

 

The format is as follows: Name of the persona affected (If the inventory of another persona was duplicated, please indicate which persona lost their inventory, and which persona had their inventory duplicated), approximate time the issue happened, and any identifiable items in your inventory that we can use to find the right snapshot. 

 

/treq Hi there my inventory was lost. persona: [Persona name] time frame: [date/time pm/am EST] Notable item(s): [ST signed, physical items name of item etc]

 

Here’s an example:

 

 

Also, a frequent issue our team is running into is time zone differences, which cause us to be unable to ask questions about the things you’ve lost, or even give you back your items. If you’re not sure you’ll be online at the same time as our triage members, you can put a chest down at the location of the ticket (the place where you run the command) with a password lock, and put the password to the chest in the ticket. This way, we can try and get to people who play at different time zones than us. 

 

Last thing to go over, the spoiler below will contain a non-exhaustive list of known things that can cause your inventory to bug out. While our techs work on fixing these issues, it’s best to try and circumvent these problems to make things easier on us and you.

 

 

Spoiler

• Entering LC with a full inventory - It is recommended to store your inventory in a chest before entering LC to build, and retrieving it afterward.
• Switching personas directly before or after a restart.