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whats the difference between a TOS ban and a moderation ban?
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Yes, that is why I acknowledged those are Moderation ban reasons. It's only the severe situations like severe harassment, grooming, leaking sensitive information etc. that require the intervention of Administration to be directly involved that have the ability to result in Player Conduct Violation or Safety Violation bans. I've never spoken to an admin about it so I can't say for certain why the system of an email appeal is in place. My go-to theory is that it's more of a PR issue and it's better if they're able to handle it privately without the possibility of public outrage given that these situations are generally more sensitive.