This might very well get buried, but I feel that it needs to be said. Many of the responses to this thread have been a big circlejerk saying "The community is bad!" or "The server is a big mess!" or "It's all the staff's fault, they need to do better!" Is this not the sheep-like mentality that he was going on about? If you want to make the server a better place, go roleplay. Quit complaining on the forums, stop giving a **** about what other people do, and go roleplay. If you get nothing else from this post, get that. Or problem is not the trolls, our problem is ourselves. Whenever something happens that we are not happy about, instead of just dealing with it and moving on to have a good time, we go up in arms and complain to each other. This is not the way to change, this is the reason why we are a "hot, steaming mess".
The only way for ourselves to improve is to improve ourselves, not to count on others to improve themselves for us.