Community Staff Information & Policies

[TarreBear 634]

 

 

---

 

What is a Community Team Member?

 

A Community Team Member (often abbreviated to Com or C) is someone tasked with handling every capacity of community interacts within LoTC. Specifically, the Community Team is responsible for handling community events such as community meetings, creative cafe, handling feedback and ensuring it is responded to, and working with new players who are applying to the server through assisting in the application process. In addition, they assist players in-game with getting accustomed to the server and settled in. They are to be the bridge between the community and the staff by advocating for the community’s feedback to be heard and change to be made.
 

What should I know before applying for staff to be a Community Team Member?

 

Being a Community Team Member is a very draining job. It is demanding of consistency, dedication, and a drive to better the server experience and connect people. During your tenure as a Community Team Member, your actions are no longer representative of just yourself -- rather, you represent the team as a whole. As in the case with every job of this nature, in time you’ll find it is as equally rewarding of a task as it is a demanding one.

 

How are Community Team Members picked?

 

Community Team Members are selected based off multiple pieces of information that are put together. When your app is posted you will receive an interview by a Community Team Trainer who will then pass that information onto the team. Every time we select new members to be added the Community Team gives their weigh-in followed by a discussion with Community-Trainers, Community-Managers, and Admins on who would be the best addition to the team. After that process is complete the Communications Administrator considers the following: The application, the interview, team opinions, opinions of the discussion with trainers, managers, and admins, forum history, in-game history, and the applicants' overall position in the community, before making the final selection of who will join the team.

NOTICE: If you re-apply you are not promised another interview. You will usually receive another interview if you re-post your app after a considerable amount of time has passed between your last one for your old app and your new app. This is up to Community Managers.

 

[NEXT: Team Policies]

 

---

COMMUNITY TEAM POLICIES

 

1. 2-factor Authentication must be enabled on all accounts used in this position. This includes email, discord, forums, & MC Account
2. Abide by all server rules, staff conduct, and act within the community guidelines on all LotC platforms. Failure to do so may result in removal from the team (Excessive warnings, reports of poor behavior, & bans.)
3. Pex Abuse

• You are allowed to be in vanish when you please as long as you are not using it as a means to metagame
• You can use fly as long as you are in vanish
• You can use /places to teleport to settlements as you wish as long as you do not use it for the purposes of metagaming etc.
• Any abuse of Pex may result in removal from the team

4. Wandering Soul Chat must be turned on at all times.
5. [N] New Tag Removals

• New Tags should not be removed unless the player has been actively whitelisted and on the server for at least a month, but if they persist please give them the warning that an AT member cannot easily find them to assist them and with their permission, you may remove it. DO NOT REMOVE IT if they have under a week of gameplay.
• New Tags may be removed from registered Alts upon request.

6. Unwhitelisted Accounts

• Players that have lost their account and wish to have another one whitelisted must be directed to a trainer or manager
• They will be given choice to make either an ALT app or have their old account unwhitelisted for the new account to take its place
• They must make a new application
• Minas and items do not get refunded

7. All posts pertaining to the Community Team must be looked over an approved by a manager or the Communications Admin before being posted on the forums.

 

[NEXT: Team Structure]

 

---

COMMUNITY TEAM STRUCTURE

 

The team structure is designed to keep optimal efficiency in project management, overall direction, timeliness, productivity, and activity monitoring. The roles within the Community team are as follows:

 

Communications Admin

The Communications Admin oversees all thing related to the community and communication on LoTC. This role is here to be a support to the community team and ensuring that the team is progressing in a positive direction.

Tasks include:

• Ensuring standards for the community team are consistent and being maintained
• Managing community feedback and advocating for the community’s thoughts and feedback are being taken into account and recognized.
• Managing announcements, news, and community engagement. This includes managing the LotC twitter, scheduling community meetings, events, and ensuring important information is reaching the community.
• Managing the Community Team Roster Manager which includes team commitments and project delegation.

 

Managers

The Communications Managers are responsible for supporting the Community Team. They are a lead role of the team and ensure that responsibilities and the standards of the team are being met. They are the final say in issues that may arise on a daily basis.

Tasks include:

• Overseeing daily operation and ensuring responsibilities are being fulfilled
• Identifying issues relating to the Community Team and finding to improve upon those issues.
• Leading and organizing large projects to help push the community forward.

 

Trainers

Communications Trainers are tasked with the responsibilities of preparing new members of the team, setting them up with all the tools and information needed to succeed in their new position. They are also tasked with improving the training system and working on ways to make the process more efficient and effective. Those in this position are to be role models to the team and display how a member of this team should work and act.

Tasks include:

• Interviewing new applicants for the community team
• Training and ensuring new members of the team are set up with the tools to succeed on the team
• Creating tools used to aid in handling duties on the team. This includes guides and documentation for our processes.
• Creating and working projects to further help new players and improve the quality of roleplay.
• Reviewing feedback from the community and advocating for changes to be made.

 

Guides & Mentors

The guides and mentors are the backbones and the faces of the team. These are the people that go out on a daily basis and connect with the community. Those with the guide position are focused on guiding new players around the map and getting them settled within respective player-bases. Those who are mentors are the ones who ensure players are familiar with commands, teaching them how to roleplay properly and improve.

Tasks include:

• Helping new members get acclimated with the rules and roleplay
• Helping players in-game and in the WS channel.
• Creating and working projects to further help new players and improve the quality of roleplay.
• Reviewing feedback from the community and advocating for changes to be made.
• Handling Applications in a timely manner

 

Media
The media sector of the community is reserved for those who have the talent and drive to promote our server through their work with media. They are not tasked with the same duties as the rest of the team as their creative work takes a lot of time. Those in this position will be offered the tools necessary to do their job as best as they can.
Tasks may include (depending on what they do):

• Youtube videos
• Streaming
• Creating Graphics