As someone that as been on staff (with varying degrees of involvement, obviously) the single most heinous issue with LOTC in general is the lack of transparency for the staff team. Decisions are not announced publicly until the community tries to actively strong arm a (likely highly PR revised) response from the administration. The unfortunate truth is that either group treats it entirely as us versus them, where Staff are entirely focused on defending each other from the cancel culture of the player base, and the players feel they need to defend each other from inherently poor staff decisions.
To be honest, I'll just point the finger of blame and say this is largely staff's fault. The information of everything is always gatekept behind "they know what they did" and "protecting certain people". Decisions are always made based off of conversations in closed discord chats full of people that don't actually play the game they're modifying. I really can't remember the last time there was a genuinely sincere community outreach, "state of the server" kind of address where admins actually talk about the direction the server is going, or anything similar. I know we used to have them, but they're so infrequent they're effectively meaningless. The entirety of staff decisions seem out of touch and for the most part really are here.
That's not at all to say the player base is innocent because the weaponization of cancel culture is far beyond where it should be, and realistically it puts staff in a hard position. The unfortunate truth here is though, that the power is in staff's hand to take a stand on these matters and have completely transparent policies but for whatever reason it's been consistently proven that they won't. If there's anything to take away from this whole matter it's that staff need to be entirely transparent about everything, which includes providing full discussions for decisions, thought processes and even evidence. The player base knows when it's being fed PR bullshit, and it has moved past the point of caring into the point of abusing the expected behavior.