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Connection issues


The Wookie

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next attempted fix was to follow the different methods as mentioned in

 

https://support.microsoft.com/en-au/help/2779064/-your-computer-appears-to-be-correctly-configured--but-the-device-or-r

 

Result - Still no solution.

 

my final resort is now to contact the ISP, however I won't be able to do so for several hours due to personal reasons.

 

Will notify what the response is here or if the issue fixes itself within that time

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have you tried looking into your anti virus 

 

avast is infamous for causing software conflicts, which in particular seems to be the case with your AoC error

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I am attempting to remove avast now and replace it with a more acceptable antivirus.

 

the main thing that makes me iffy about this whole thing is - I didn't start getting any of these issues until I moved houses and connected to a different ISP, however this ISP I was with BEFORE I moved to the other house to begin with.

 

(if that sounds confusing - Lived in house A with ISP 1, moved to house B with ISP 2, then cancelled ISP 2, and moved back into house A with ISP 1)

 

and ISP 1 never gave me issues when I was originally in house A.

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Ok issue has been resolved!

 

I contacted the ISP

 

and the simple fix was a factory reset of the modem - which i had done incorrectly, I thought it was simply, press the button and that's it, I didn't realize I needed to HOLD the button down for 10-20 seconds.

 

I feel like quite the idiot now.

 

Thread can now be closed and used as a reference for others.

 

Thank you to everyone who had an input to my issue!

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