Questions From A Noob

[skyewolfe 11]

When it comes to this forum, I'm a complete noob I wont lie. However I am not a Novice, I've done my time fielding questions, handling toxic communities and toxic moderators.  Best way to get a feel is to look around, so I took my time reading through posts and comments ( unfortunately I'm not a skimmer ) and a few questions popped up.. so I figured that hey .. I'd ask those questions and if I come out looking like a dumbass then so be it ?

 

: I found the list of who does what ** job**   but I didn't find one stating what each job entails... eg.. what's an administrators role/s and responsibilities v's that of a  moderator.. sounds simple.. but from what I'm seeing.. numerous people can place bans.. but whose held accountable if the bans wrong.. and what happens from there?  

 

: What happens when a team member is feeling pressured by another team member or feel like they can't say their mind for fear of losing their place in the team?

 

: What is the correct Chain of command ideally.. eg.. you go to a forum moderator.. u don't feel you're being treated fairly and or being heard, what's the next step?

 

: Are there meetings for the community to have their input and feedback on? If their input was listened to is there a follow up on what actions come from that input or why it was decided against?.. Can't please everyone

 

: I saw a few comments where pms were sent to a team member but not responded to, even with rl happening that shouldn't be an issue, some kind of response within 24hrs should be a no brainer.. and when technology screws up and a notification is missed.. shouldn't a hey sorry I missed your message be just a common courtesy.. even if its days later?

 

: The main thing I'm seeing though is lack of communication between the player base and members of staff, an easy fix..Is that an issue that's being discussed between the team as it seems an ongoing issue?

 

Being part of a moderating team is a thankless job most days, my questions are genuine and easily answerable. If someone has an issue relating to one of my questions I ask that you please keep the toxicity out ?

 

 

[Wrynn 1349]

15 minutes ago, skyewolfe said:

 

Hey there! It's completely normal to be feeling somewhat disorientated when you join a new community, I certainly was when I first joined the server! Anyways, I'll start answering your questions and if you have anything else you'd like to ask, don't be afraid to contact me on my discord Luke#5154

 

Answer 1

So, every team has it's different roles and responsibilities and I'm sure you can guess what some of the teams are in charge of. For example the Event Team is in charge of writing, building and running events for the community on a daily basis and the Application Team is in charge of the application process that we have on the server as well as also helping new players transition easily into the server. However with teams such as Administrator and Game Moderator their roles and responsibilities aren't quite as obvious!

 

The Administration are basically the managers of the server, they'll make executive decisions based upon the server's general direction etc and also sometimes intervene in situations that arise within the staff teams. Game Moderators are in charge of moderating the in-game side of the server and making sure it runs smoothly as well as helping out players in-game if they're in need of help. Forum Moderators are in charge of moderating the forums and making sure they're staying clean as well as making sure old threads are filed or even helping people if they would like posts etc hidden/moved to other sub-forums.

 

Every single one of these teams can technically ban players, for example a Global Moderator may ban a player if they break a rule in-game and a Forum Moderator may ban a player if they're capped out on warning points on the forums. Administrators being the managers of-course are able to ban people, and sometimes as a team make decisions to do so. If you feel a ban is unwarranted or unjust; you can always go to the lead of the team that banned you. For example if you were banned by a Game Moderator and you feel it was unjust you can always go to Fireheart_ (The Game Moderator Lead). 

Answer 2

I know that a good team lead will foster a safe environment within their team and if a member of their team is feeling unsafe or perhaps even feeling that they can't speak up without being trampled over they should be open to allowing that member coming to them and speaking to them about it. If you do visit your team lead and you feel that suitable action hasn't been undertaken you can always go to the administrators about the problem.

 

Answer 3

So, as I've mentioned in the two above points you can always go to the team lead if you feel you are being mistreated by a certain member of that team. The team-lead should take action if you are truly being treated unfairly and once again if you feel that suitable action hasn't been taken you can always visit the administrators about your problem.

 

Answer 4

We do hold community meetings, and have done so in the past; I myself have even lead some. Currently it is up to whoever runs the community meetings as to how they will be structured and what will be talked about during them. However I do really like your idea that we'd address issues that we had talked about in the last community meeting and address if any action had been taken regarding them and if not, why not.

 

Answer 5

I 100% agree with you on this. If someone ever messages me I will certainly try to respond to them as soon as I see it. I know that there are some members of staff teams who will perhaps ignore members of the community which personally grinds my gears. In my eyes it's an issue with a simple fix.

 

Answer 6

I'm honestly not too sure if I understand this question... Mind if you perhaps elaborate on it a bit more? ?

 

[skyewolfe 11]

I guess in a way its a few things.... one  which  you have addressed ( question 4 ) re community input and getting back to the community  and Jaedon seems to be trying to address the issue also with team question and answers... I think im more curious as to is this something that's discussed between staff members,  as in... how can we be more approachable to the community.. where are we failing what can we try ..to be more transparent and approachable .

 

Toxic communities will happen everywhere no matter what you do...someone beats the drum and the bandwagon starts rolling in... but toxicity does stem from somewhere.. and its easy to say as a staff member hey u can contact me on discord or...……….. but if someones not being responded to.. or if they are not the strong vocal  or obnoxious type.. people are falling through the gaps.. so I was wondering if any thing was being done to try and rectify that... eg ( and this is just an example )..why was  such and such  banned... a simple the issue has been dealt with between the staff and person involved and that's all you need to know... but instead.. complete silence from a staff member... ( again this is just an example just 1 that came to the forefront of my mind ) .

 

when people feel they are being ignored in pms or forums.. that just seems to add the sharpening of pitchforks

 

so to sum it all up I guess im asking.. is anything being discussed at all between staff members at how to make the community feel like they are being listened to more?  sorry I know what im trying to say in my head.. but my fingers seem to be going round in circles lol

 

 

[Wrynn 1349]

8 hours ago, skyewolfe said:

I guess in a way its a few things.... one  which  you have addressed ( question 4 ) re community input and getting back to the community  and Jaedon seems to be trying to address the issue also with team question and answers... I think im more curious as to is this something that's discussed between staff members,  as in... how can we be more approachable to the community.. where are we failing what can we try ..to be more transparent and approachable .

 

Toxic communities will happen everywhere no matter what you do...someone beats the drum and the bandwagon starts rolling in... but toxicity does stem from somewhere.. and its easy to say as a staff member hey u can contact me on discord or...……….. but if someones not being responded to.. or if they are not the strong vocal  or obnoxious type.. people are falling through the gaps.. so I was wondering if any thing was being done to try and rectify that... eg ( and this is just an example )..why was  such and such  banned... a simple the issue has been dealt with between the staff and person involved and that's all you need to know... but instead.. complete silence from a staff member... ( again this is just an example just 1 that came to the forefront of my mind ) .

 

when people feel they are being ignored in pms or forums.. that just seems to add the sharpening of pitchforks

 

so to sum it all up I guess im asking.. is anything being discussed at all between staff members at how to make the community feel like they are being listened to more?  sorry I know what im trying to say in my head.. but my fingers seem to be going round in circles lol

 

 

Don't worry atall ? To answer your question, in the short - yes! Currently the admins have created a new role called the "Community Manager" in hopes to try and mend the relations between the community and staff. Nobody has yet been chosen for the role and what will come of the role is yet to be seen by the person who takes it up, however we can only hope whoever does take up the role cares about the community and wishes to see the issues fixed.

 

However that being said, just because we find someone for this role doesn't necessarily mean all of the problems will be fixed, because at the end of the day it's giving 1 person the opportunity to do so. I'll try to be as helpful as possible with my role and that's something every staff member can do without much effort, simply saying "Hello" or going that extra mile for players can really help mend attitudes.

[skyewolfe 11]

Thankyou Wyrnn.. for taking the time to respond.. its truly appreciated.

 

That's a lot of pressure to put on 1 person ( Community Manager ) Can only wish that person the very best.. and  hair extensions to make up for all the hair pulling 1 can for see in their future frustrations lol

[Burnsy 437]

Moved to The Great Library. It shall be sorted into the appropriate category shortly.

 

If you feel this is a mistake, please contact myself or any FM and we'll restore it.