Because there's other things we're responsible for as well. Applications are a big part of our time. And then there's wiki and content creation, keeping other things up to date, making sure people know what they're doing in the Wandering Soul chat - When we don't get kicked from it, as well as managing the main discord and making sure staff gets the correct roles there when they request it, troubleshooting when people are having trouble with freja sync (or getting them in contact with tech), doing monk guidance, and new player intervention to help them look over rules and stuff when needed.
Then there's other things like making sure players don't use wandering souls as drones to find nodes or patrol on raids, as well as making sure the new players are doing alright in game. tl;dr there's a lot to do and not all of it has to do with new player retention.
In case you're wondering - This project is currently on hold. I'll give some more info on that in a second.
That's not the only thing we're supposed to be doing. Again - Wiki team is also part of the community team, and the wiki takes quite some moderation. Content Creation is also part of CT, we do stuff in the main LotC discord - Again, read the thing I wrote above. It's not just new players.
Because people want to write for the wiki and pick up projects. People apply for wiki team, wiki team is part of the community team. Their responsibility is the wiki, not new players. New players, more often than you'd think, use the wiki to find information.
Believe me - Doing applications and stuff isn't the most fun thing to do. But it does help with new players. We do what we can, but we can't exactly force people to do certain think. I can quote your own Community Team application when commenting on this:
As management, we can't force people to do certain things. We can pick up projects ourselves, we can ask if people are interested with helping with them, but we can't force them to help us with them. If people want to change things about player retention, or pick Soul Island back up, they're free to do so.
But we don't get paid; We don't have the resources to pay people. We're doing what we can, and while you may disagree with our direction, you also need to understand that we have more responsibility than just vetting new players.
You're always free to create player initiatives as well. Some things are in the work - And if you need resources from the Community Team or staff in general, feel free to shoot me a message and I'm sure we can work something out