Communication

[Knox213 10]

 

Greetings everyone,

 

In the past few weeks we’ve noticed a large numbers of players jumping the staff structure and coming to the administrative team for a direct answer in regards to a situation. As much as we love to help, occasionally we’re too busy respond in an appropriate time frame, that or due to a number of other requests coming our way they get pushed down the list of urgency.

 

Which is why we believe there must be some form of clarification on when to approach an administrator.

 

In the event that you are being harassed across platforms and have asked the person to stop, please screenshot (None cropped or edited) all occasions in which the harassment has taken place and send it to an administrator for review especially cases of sexual harassment or unwanted advances from other players. In the event this has only occurred in game, or over the forums, please send it to a member of the game moderation team or the forum moderation team.

 

Should a player be ‘grooming’ or acting in a manner that could be considered pedophilic. As above, please screenshot (None cropped or edited) all encounters and firstly report it to your parents or legal guardian, if you are an adult and have evidence that this is occurring, we urge you to report it to the authorities. Once the authorities, legal guardian or parents have been notified, please send our chairman @Telanir the details along with the evidence so that we can remove the individual from our platforms indefinitely.

 

Any other matter should be diverted to the relevant team, we have an excellent staff system in place which volunteers it's time to help you. We’re aware that sometimes you may not see eye to eye with particular staff members for whatever reason, but if you approach them with a kind, sincere attitude they’ll give you as much assistance as they can. They’re here to do a job at the end of the day, and I very rarely see staff members doing things out of spite to other players.

 

If you’re struggling to know when to contact the relevant team, please see the below for reference. If you’re unsure about a situation and it is not listed below, ask a team member! I’m sure they’ll be able to point you in the right direction.

Game Moderator

Gm's often get modreqs (Moderator requests) that didn't need to be made as a player could have handled it themselves with the right know how! Here is the GM’s guide to making a modreq. Type /Modreq with a short explanation of what you need help with, It will give you something along the lines of "# of modreq has been filed please wait for a GM to assist you. If you decided you no longer need help type /done # (The number given when you first placed your modreq). If you don't know your modreq # try /check

 

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Spoiler

 

 

This covers the basics of modreqs, Now on to times that you should and should not make a modreq:

• Don't make a modreq for an event, It's very important that you can sustain your own RP without GM interference. It is not the role of a GM to host Events, please contact ET’s for this, an easy way to get in contact with and Event Team members is to do /etreq. Please don't expect a ET member to drop everything and start roleplaying with you.

 

• Don't make a modreq to get something that occurred in rp log blocked (As in "Who placed this RP sign"). A GM should NEVER give this information out as it clearly will lead to metagaming. If it happened in RP solve it in RP. Do make a modreq if something you have made has been griefed (As in no RP signs left behind).

 

• Don't make more than one modreq for the same thing, unless the locations are very far apart but related.

 

• Do make multiple modreqs if they are actually needed, like "floating trees here" "Can I get this sign unlocked" ect. and the locations are somewhat far apart.
   

• Don't make a modreq for multiple questions on rules or recent changes without checking the forums first. The forums are a vital part of running the server and although you don't have to participate in discussion you should be keeping up with server changes VIA the update sections! Do make a modreq if you need clarification on a change, it's fine to have questions but rather tiresome to have to answer 10 questions on something that is clearly explained on the forums.

 

• Don't make a modreq to ask for items to be spawned in, even if you "Made it in RP". You need to have an MC item equivalent and player sign it instead as it is not the game moderators job to sign RP items. If the item however is a magic/lore item, it must be put through the lore team.

 

• Do make a modreq if someone is clearly breaking rules or you need help sorting out a disagreement.
   

• Do make a modreq if you need help with something only a GM can help you with and isn't a don't listed above. (Obviously)
   

• Do make a modreq when starting a raid, this is essential in making sure the raid runs smoothly and helps ensure that the raiding/defending party are following server rules. Raid rules can be found here.

If a moderator is dealing with a situation, please do not ask another moderator to get involved with the same modreq and expect a different answer. This is seen as ‘mod shopping’ and is a bannable offense. (IE: “Can I get this locks removed” GM refuses due to no eviction sign/permission then you ask another GM and they say yes)
 

If a modreq is being handled, multiple players involved should not be spamming the GM with messages about it, the moderator will ask what players are involved and deal with it from there. Multiple players messaging a GM can cause the situation to be resolved a lot more slowly than it should take. If a GM needs additional information they will contact you.

Also, please do your best to have patience when your modreq is claimed. Often or not if it is taking some time for the GM to help you even though they have claimed your req they are getting Pmed about something and asking them if they planned to help you any time soon will just slow up the process. Remember, patience is key.

If your modreq is claimed and isn't completed before the GM logs off for some reasons, feel free to make a new one letting the other GM's know that they did not complete it before logging.

If you had to go before your modreq was complete and you log back in to find it closed and still not done chances are they needed more information from you to complete it, Just remake your modreq.

And last but not least, please and thank you can get you VERY far with a GM. The game moderators donate their time to the server and a thank you now and then really feels awesome ?

If it's a modreq that really doesn't need you (unlocking a sign or Log blocking something that was griefed) make the modreq at the right location and not in the middle of nowhere. The plugin records your location and we can TP right to it. 

 

 

 

Lore Team

Type /LTreq for anything regarding the lore team. For example if you’re unsure about a specific type of magic or lore, witnessed some form of power gaming or abuse from players with creatures or magic they should be directed towards our specialist all knowing lore team who’ll be more than happy to assist you understand the server lore and settle any lore related disputes you may have.

 

Spoiler

 

Type /LTreq for a Lore req for any questions regarding server lore or creating it.
 

Do make an LTreq for signing items that use ET/LT materials to create a lore item(no more magical signing items). must have items in inventory and given to LT to look at and check the description of the new item in question. Materials are trashed afterwards.

 

Do make an LTreq for signing LT approved items lost from a wipe glitch. Screenshots have to be provided and confirmed by GMs that items were lost.

 

Do make an LTreq when asking to oversee collecting LT materials such as specific ore, flora, etc.

 

Do make an LTreq when enquiring about interactable areas that are LT zones or specific LT event sites.

 

Do make an LTreq when asking questions on magic or lore. This is picked up by the LT of that area usually.

 

Do make an LTreq when you see a lore or magic team member to oversee LT/MT related powergaming or problem situations. This isn't the most effective way of doing so, but if a LT is around when the mod goes up, they usually go right to it or alert the chat.

 

 

Application Team

Type /ATreq for anything regarding the application team. For example if your friend is applying for the server and their application hasn’t been reviewed yet, you may make a ATreq to request, or simply if you are a new player in need of assistance in being shown around! Make a ATreq, i’m sure the team will be happy to help.

 

Spoiler

 

Do make an /ATreq when notifying members applications need to be reviewed

 

Do make an /ATreq when you need the removal of a new player tag

 

Do make an /ATreq when if you’re struggling with an area of confusion whether it be with rules or a situation you encounter.

Do make an /ATreq if you’re lost in game, an AT member will guide you on your way.

 

Do make an /ATreq if you need help learning commands, we have a vast amount of guides which the team regularly update and check!  They’ll be more than happy to help point you in the right direction!

 

 

 

Event Team

Type /ETreq for anything event related, please be aware that not all ET members are actors, so you may have to wait a while for an actor to review your ticket. Please expect super fast responses. You should mainly use etreqs for interactions with event sites and locations. So for example, /etreq "I just found an event site at X location and I would like to interact with it". This will stay open until the relevant ET comes online, sees your ticket, and then gets in touch to arranges an event with you.

 

Development Team

Type /Devreq for anything regarding server glitches or bugs. (PLEASE DO NOT SPAM OUR DEV TEAM WITH REQ’S IN REGARDS TO SERVER LAG.) If you’re a players donating to the server and require your tag set up, please make a devreq.
 

Wiki Team

Type /Wikireq for anything regarding the wiki team, if something needs amending or implementing, i’m sure the team will be happy to help!

 

Spoiler

 

A page is outdated or incorrect, link relevant information if the page is incorrect
requesting the wiki contribution discord link

*there's an irrelevant page that needs to be reviewed

*your wiki account isn't working or you forgot the password

•a page is outdated or incorrect, link relevant information if the page is incorrect

•someone needs an account made

•request for a page to be made
•request for a page to be made

 

 

Forum Team

Type /FMReq for anything forum team related, this involves moving topics, toxic posts, pinning threads, locking threads or archiving. The above issues can also be resolved through reporting topics and posts.  

 

Spoiler

Please make a /FMReq if somebody is acting in a hostile manner in any of the OOC chats.


If you decided you no longer need help type /done # (The number given when you first placed your modreq)

If you don't know your modreq # try /check

 

 

We’d like to end the topic with this, if you find a problem on the server or believe a problem is taking place, rather than messaging us saying ‘We have a problem’ please explain the problem to us so we know better how to handle it, it’s vital that we have some pretext to the problem before trying to solve it and it saves us time having to wait for your own response should you not be online. As much as we love helping you all out, a majority of the issues you bring to us can be resolved by asking the staff team first, and if they don’t have a solution they can bring it up to the managers or director. Should their director or manager not have a solution to the problem they can then escalate it up to us. I think what we’re trying to ask here is for more common sense to be used, just because you can skip the process of asking a team member for help doesn’t mean that you should. The more you distract the administrative team from their projects the less time they have dealing with more pressing matters.

[Chase 3793]

Fair

[Sky 0]

6 minutes ago, Knox said:

Should a player be ‘grooming’ or acting in a manner that could be considered pedophilic. As above, please screenshot (None cropped or edited) all encounters and firstly report it to your parents or legal guardian, if you are an adult and have evidence that this is occurring, we urge you to report it to the authorities.

 

Once the person tells the parents, it wont hit passed that, why do I say this? Any sensible parent would then promptly have whatever site had this (in this case lord of the craft) promptly blocked from their ISPN.

[Medvekoma 2073]

I bug Flambo with lore questions because he made he mistake of being fair in the past ?

[Will (TauFirewarrior) 2466]

When will you unban iMattyz for saying something in a non public Discord channel that wasn't even explicitly against the rules. Its an injustice he's being treated the same way as literal Pedos.

[Hiebe 2493]

Ah worldevs get nothing.

[Vaynth 3005]

Awesome and highly informative, Knox. Some players didn't know there were reqs for every team so this makes for a good resource. Though yeah, seems the WD team were missed.

[Unwillingly 18126]

It's a start, I suppose.

[Knox213 10]

1 hour ago, Vaynth said:

Awesome and highly informative, Knox. Some players didn't know there were reqs for every team so this makes for a good resource. Though yeah, seems the WD team were missed.

what's a world developer? 

 

2 hours ago, Hiebe said:

Ah worldevs get nothing.

I'll uh, edit this.

 

[oblivionsbane 714]

12 hours ago, Sky said:

 

Once the person tells the parents, it wont hit passed that, why do I say this? Any sensible parent would then promptly have whatever site had this (in this case lord of the craft) promptly blocked from their ISPN.

I think that telling the parents is what should be done. They are going to be able to understand the implications of the situation in terms of legality in their nation, region, or culture and what is best for their child better than anyone else. That said, with the great variety of those three factors in the world, it might be best for LotC itself to make a distinction on what exactly it considers pedophilia. We're an international server, and what is considered a crime and offensive in the United States might be considered completely ok somewhere else in the world. What do you think?

[Sky 0]

14 minutes ago, oblivionsbane said:

I think that telling the parents is what should be done. They are going to be able to understand the implications of the situation in terms of legality in their nation, region, or culture and what is best for their child better than anyone else. That said, with the great variety of those three factors in the world, it might be best for LotC itself to make a distinction on what exactly it considers pedophilia. We're an international server, and what is considered a crime and offensive in the United States might be considered completely ok somewhere else in the world. What do you think?

 

I'm not saying they shouldn't, I'm simply saying that once this happens (and assuming their parents are competent in their duty) the player will have the community banned from their ISP. Meaning that it's very unlikely that any of the Administration will be contacted afterwards.

[Sky 0]

Also I wanted to add, one big reason why administration are immediately contacted instead of the game moderators, is because the administration (as of late) have been doing the jobs of game moderators and disallowing the game moderators to handle things, even when they have been the ones contacted. So perhaps allowing the game moderators to handle more situations would actually have players rely on them more. Just a thought.

[Zacho 2177]

Moved to The Great Library. It shall be sorted into the appropriate category shortly.

 

If you feel this is a mistake, please contact myself or any FM and we'll restore it.