Feedback and Concerns.
First of all, as some of the vague comments mention above, this frankly does not fix anything. The responsibilities that are highlighted within the ‘Safety team’ are the responsibilities of the moderation team. It isn’t logical to spend two months – designing a new team.
Those two months could have been spent retraining the current moderators, or briefing moderators to truly handle such fragile situations. This team serves nothing but to increase the current staff rota. Moderators have already been tasked with less and less to approach. Ban appeals being now handled by community team, now the safety of our community being handed to a team pulled from thin air.
Without going into black and white details, there were numerous complains that you had been harassing a player. As discussed, there were some concerns but if you truly wish to lead a team that prevents these cases. You may need to practice before preaching. From my encounters with you, you’ve had a tendency to be quite sensitive and quick-tempered. Something that cannot be the case when dealing with such serious incidents such as harassment or paedophilia cases.
Second point, Harassment cases are literally the responsibility of the Moderation team. Removing these cores, quite frankly makes the team look useless. The issues highlighted above could have been quite easily resolved had moderation had the correct time to be guided through a more useful procedure.
Concerning Ggt, Narthok and Swifty
Again, situations that shouldn’t be the ‘safety teams’ concern, you spoke your responsibility was to make the community feel safe. Handling banned players is not something you should be focusing on.
If a moderator is believed to have been abusing any evidence they were given and banning unjustly it should be taken to either management or the administrator responsible for the team. Not yourselves.
So my questions?
What becomes of moderation? Have any of you any form of moderation experience? Do any of you have any experience in handling serious cases such as harassment?