Feedback on the Administration

[Thomas 3014]

12 minutes ago, Man of respect said:

Man, I honestly thinks that players are all just angry and GM is nothing but a question of status and power. You don't exactly need GM unless you want to help, and there could always be that one reason because you want to become a GM.

 

I wonder, why does one wants to become a GM? And, in most cases, why does one wants to return to the position of GMship? Power? Position? Helping his people? Helping the server? If yes, in what way? There's no reason to get all angry and everything. We need to remember that this is a game, and, want it or not, getting sassy doesn't contributes for a more friendly community, and we all have to remember that. Thanks!

It's definitely a thankless and difficult job, for both GMs and every other staff team alike. People put their time away and into the server, it's remarkable how much time some people actually dedicate to this server. I'm proud of the GMs on my Team, and I'm proud of other players on other teams too. I think if we make a few tweaks here and there, we can do something good.

 

12 minutes ago, ski_king3 said:

Care less about Admin PR. The loud voices you hear don't represent most of us, and nobody seriously believes those making long threads that clearly misrepresent a variety of staff actions are anything that ought to be taken seriously.

 

Likewise, while I was Admin I must admit that my batch was pretty weak-willed when it came to leniency toward folks who were clearly just trying to piss off other people, yet not doing anything that bad. Those people should suffer harsher punishments than we dished out, we banned quite a few people and then promptly unbanned them who we frankly should not have (not to say that every unban was wrong, of course), and didn't level bans because they're just joking around. Folks being shitty should be handled more harshly.

 

Y'all are doing pretty good all things considered, probably better than the cohort I was with did as a group, though I hope that Ever being done with exams will result in us seeing her more.

It's difficult, it's often times that people wish to please both sides for fear of being convicted a villain. I'm not sure on how to aid this while ensuring that everyone is equally addressed.

 

4 minutes ago, Smaw said:

You're pretty bad because you haven't made Smawton a GM.

 

Apart from that, I see nothing wrong with the Adminship.

 

But a little more communication and feedback for the community wouldn't go a miss.

This is something I'm trying to do. I aim to get at least one thread out a week regarding a topic to try and gauge community opinion. If you have any additional ideas on how to improve communication, I'd love to hear them.

 

3 minutes ago, 吳憾戰士14 said:

you can't make statements like this without the numbers to back you up, why do you think I love polls so much? 

While  Forum polls are good, they do not accurately represent the entire playerbase. Not all of the playerbase use the forums, and hopefully a future in-game polling plugin will help gauge the entire community opinion more accurately.

[ScreamingDingo 20568]

I was going to write a long ass post but ill just give dotpoints since im tired and wanna go bed.

 

- Don't act "superior" and above the normal player, the vocal minority will grow smaller if you don't have an air of distrust about you

- Stop doing backdoor promotions and not giving GM's a say with certain decisions

- Stop restricting RP and only intervene when it is ESSENTIAL. Safe zoning nations and the mess raid rules, w/c and pvp is doesn't help your case

- Don't flip-flop on decisions. As of recently, admins do change their decisions or change them on a whim without proper investigation. ((Aka. Bagley's current case)) Be consistent

- Become impartial enough that staff reports can be submitted without the fear of backlash. During Ski's administration a few members were afraid of putting reports on certain players because of being too scared. To be completely honest I think Admins need to have completely no ties to rp nations or cliques to allow for transparency.

 

[ski_king3 0]

2 minutes ago, 吳憾戰士14 said:

you can't make statements like this without the numbers to back you up, why do you think I love polls so much? 

 

I'm sorry dude, but polls are never going to be a great representer of player opinion because nobody has ever taken the time or energy to construct one that could deem statistically significant results, and quite frankly, it would be very difficult because of the nature of the community. What wins in polls, lest they're not deeply "politicized" for lack of a better word, is which skype chats they got spammed in the most.

 

What's very clear is that the same dozen people keep making feedback threads and the same fifty people always seem to follow them, with folks within those groups frequently quoting others with differing opinions and shitting on them (rather than their ideas) to the point that there's no point to even post because you know what you'll face. I'd argue I have a thicker skin than most, given the fact that I've dealt with this sort of abuse for the greater part of a year, and even I tire and hold my tongue far more often than I feel I should have to.

[WuHanXianShi14 0]

1 minute ago, _Jandy_ said:

*watches as more comments roll in echoing the same idea*

 

2 minutes ago, _Jandy_ said:

*watches as more comments roll in echoing the same idea*

But now you're the loud minority you claimed the anti-admin crowd to be in the other thread. Only way we can ever tell what the majority opinion is though quantitative data. Surveys and polls. 

 

And since this is a feedback thread, that's my feedback. Have an admin be in charge of data collection. Don't make major changes and such without running the numbers and taking into account whether or not the majority of the community is with you.

[Chaw 964]

when are we removing hit timers forever

[WuHanXianShi14 0]

2 minutes ago, Tahmas said:

While  Forum polls are good, they do not accurately represent the entire playerbase. Not all of the playerbase use the forums, and hopefully a future in-game polling plugin will help gauge the entire community opinion more accurately.

Just create a forum poll (or Google poll) and link it in game via the broadcast command at peak hours over a few days to reach both the forum and purely in game crowd. No need for a plugin.

[Elindor 666]

6 minutes ago, ski_king3 said:

because nobody has ever taken the time or energy to construct one that could deem statistically significant results

THIS

 

80% of the polls I read and immediately think "You've asked the wrong question, the statistics won't mean anything."

 

6 minutes ago, 吳憾戰士14 said:

Have an admin be in charge of data collection.

 

I think this is good to have as a particular GM's task. It doesn't really need to be Admin responsibility, nor do you need the full story to make a good poll. Save time and effort, outsource to a GM.

Its two pronged. The right questions must be asked to not skew polling results, and compiling them in a visual method that adds meaning. Pie charts are not always right.

 

Google polls or survey money (which pro is not expensive if I remember correctly) are a good way to get MASS opinions on something major. A little tag in the News line when you log in and bob's your aunti

[Sky 0]

@Jaeden

 

 

 

[Thomas 3014]

9 minutes ago, Jaeden said:

- Thomas. Well, I'm sure you and the people that scan through ET work chat frequently can attest to this. I had fairly sour opinions of you through the various problems that arose in the first month of your promotion. Though, I'm being honest here. I'm quite impressed with how quickly you turned that all around. I think you're handling things quite well right now, and I really want you to continue with this. That being said though, don't stress yourself up too much. Or else you'll burn out faster than @Sky's Overwatch rank.

I can't obviously address feedback meant for Telanir, 501 or Ever, but I can to this. It was a bit hard, and still is sometimes, fitting into the shoes of the role. It's a big one, and you piss off a lot of people. I'm glad that your opinions have changed on the matter, and I'm hoping to continue to work things out. Hopefully now that Ever's exams have finished, I'll be able to take a small step back and relax a little. I've been a little all hands on deck lately, being the most present Admin in most situations. But it's all good, I can handle my OW rank.

 

9 minutes ago, GrimReaper98 said:

I was going to write a long ass post but ill just give dotpoints since im tired and wanna go bed.

 

- Don't act "superior" and above the normal player, the vocal minority will grow smaller if you don't have an air of distrust about you

- Stop doing backdoor promotions and not giving GM's a say with certain decisions

- Stop restricting RP and only intervene when it is ESSENTIAL. Safe zoning nations and the mess raid rules, w/c and pvp is doesn't help your case

- Don't flip-flop on decisions. As of recently, admins do change their decisions or change them on a whim without proper investigation. ((Aka. Bagley's current case)) Be consistent

- Become impartial enough that staff reports can be submitted without the fear of backlash. During Ski's administration a few members were afraid of putting reports on certain players because of being too scared. To be completely honest I think Admins need to have completely no ties to rp nations or cliques to allow for transparency.

 

- This is definitely true, I agree with you here. There seem to be either two ways to address an issue at this current time. We can either be robotic and bureaucratic, or we can be lax and loose and not give off our true wishes. We need something somewhere in the middle, and we're still searching. I think I've found it (i hope) so this should improve.

- I believe the only backdoor GM promotion we've done as been HB, and he was widely wished for back on the GM Team anyway. With that said, I am 100% for more involvement from the GMs on new trials.

- I understand your case and point here entirely, and we genuinely do try and steer clear of intervention unless we are 100% sure that the situation has ulterior motives.

- This is something I want to hardpress. If we make a decision, I want to stick to it. If we make a fuck-up, I am entirely down to repeal the decision and make an apology, but in other cases we should stick to our guns. Flopping around make us look incredibly unsure with ourselves, and that just makes the playerbase distrust us more.

- This is the case currently, I'd like to think. The Staff Reports are held and decided upon collectively, and involving the Lead of the Team the staff member is part of to actually get an honest decision. 

 

8 minutes ago, Chaw said:

when are we removing hit timers forever

I wish.

 

6 minutes ago, 吳憾戰士14 said:

Just create a forum poll (or Google poll) and link it in game via the broadcast command at peak hours over a few days to reach both the forum and purely in game crowd. No need for a plugin.

This is something we do in the meantime, though a plugin has a bunch of neat statistics that we can play around with and accurately gauge opinion per playerbase etc. That's one of those 'soon(tm)' issues, though.

 

5 minutes ago, Elindor said:

I think this is good to have as a particular GM's task. It doesn't really need to be Admin responsibility, nor do you need the full story to make a good poll. Save time and effort, outsource to a GM.

I believe this is supposed to be the job of the AT, though it can definitely be improved and we can look into ways of maximising our data collection. 

[Z3r05t4r 855]

To toss this in briefly, the current Admin team is quite good compared to what we had in the past. But cases of potential "backstabbery" cast a lot of bad light about. With "backstabbery" I mean removal of people without any official announcement and evidence. Why not let the current staff team (GM) vote if they wish to have one of their ranks removed? Also, a direct confrontation with said problematic staff member would be a good idea in any case.

 

I can't say much here, because I lack the knowledge about these odd happenings, but just make this stuff public so everyone can read it, form their opinion, voice concerns or agree with the decision made. When receiving complaints about particular members of the staff, I do really hope, you don't take it as fact, but question the motive behind it. People step on eachothers toes by default.

 

 

As for polling, yes, make it with broadcast, inform all the players during peaktimes, and so forth. If you had a system where players would get 100 Minas for participating in the poll or something, that'd surely be a little motivation.

 

tl;dr. Just some thoughts.

[Elindor 666]

5 minutes ago, Tahmas said:

****

How are you not ***'d out ? This is some privilege right here!

 

It ****'d my quoting you. Very sneaky

[ARCHITECUS 4788]

28 minutes ago, ski_king3 said:

Likewise, while I was Admin I must admit that my batch was pretty weak-willed when it came to leniency toward folks who were clearly just trying to piss off other people, yet not doing anything that bad. Those people should suffer harsher punishments than we dished out, we banned quite a few people and then promptly unbanned them who we frankly should not have (not to say that every unban was wrong, of course), and didn't level bans because they're just joking around. Folks being shitty should be handled more harshly.

Where do you draw the line? Where does "acting shitty" cross with just angering you? Kicking people off your unique platform because they make you a bit vexed isn't any way to keep a population.
 

22 minutes ago, ski_king3 said:

Oh also, y'all should be stricter with the forums in my opinion. It's very difficult to do, but if you ever want to improve player retention, the forums need to become less of a cancer.@Tahmas

The same applies as quoted above. Is stricter moderation just the deletion of posts that make you angry and the silencing of people doing the same? It's arguable that noisier and less moderated forums create better content and a stronger camaraderie among users.

[FlemishSupremacy 6115]

17 minutes ago, GrimReaper98 said:

Admins need to have completely no ties to rp nations or cliques to allow for transparency.

 

Same could be said about GM's, but we all know that that would severly restrict the person's roleplay. Everyone has a tie to some nation, after all, they have to live somewhere irply.

[Ambduscias 1028]

2 minutes ago, TheElvenMage said:

Same could be said about GM's, but we all know that that would severly restrict the person's roleplay. Everyone has a tie to some nation, after all, they have to live somewhere irply.

 

I've made the same comment, but it's impossible. Very few people are truly neutral & those who are generally aren't interested in LotC administration duties. 

 

(besides @Ever who is a paragon of worldly virtues)

 

 

I don't like the way the Admin team handles most situations and think they should consult with other people and stop acting really ******* rashly all the time. Also, this stuff with unbanning Bagley and then immediately re-banning him is absolutely bullshit but I'm sure that is apparent.

 

Keep doing what you are doing here. Be transparent, and don't take vitriol to heart.

[Thomas 3014]

4 minutes ago, Ambduscias said:

 

I've made the same comment, but it's impossible. Very few people are truly neutral & those who are generally aren't interested in LotC administration duties. 

 

(besides @Ever who is a paragon of worldly virtues)

 

 

I don't like the way the Admin team handles most situations and think they should consult with other people and stop acting really ******* rashly all the time. Also, this stuff with unbanning Bagley and then immediately re-banning him is absolutely bullshit but I'm sure that is apparent.

 

Keep doing what you are doing here. Be transparent, and don't take vitriol to heart.

i love you wolfie